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Returns of defective merchandise must be may be made within 10 days upon receipt. Items must be unworn and otherwise in good condition. Defective items will be replaced with identical items only. Please contact us for authorization of return. All freight must be returned prepaid. Please allow 2 weeks for return of replacement order.
information collected As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information
how information is used We use your information to confirm and complete orders, contact you if we have any questions regarding your order and to send you newsletters and site specials. You can unsubscribe to our newsletter at any time by sending an email to info@aliceroche.com with "unsubscribe" in the subject line.
our commitment to your security We are committed to your security and will never sell, lease or share your information with any others.
contact us alice roche jewelry info@aliceroche.com
415 235 6229
jewelry care
All of Alice Roche jewelry is completed with a semi-matte finish. If you need to clean your jewelry, we suggest using a soft toothbrush with liquid soap and warm water. With a light touch, clean the piece in a circular motion. Rinse well and pat dry with a soft cloth.handmade to order
All of Alice Roche jewelry is made to order. Please allow 2-4 weeks for delivery. All packages are insured and shipped UPS. If you use expedited shipping, please note that your order may still take a week or two to fill, so the only expedited part of this process is shipping. Please contact us at the contact information listed at the bottom of this page. If you need something right away- we can usually accommodate special requests.returns
Returns of merchandise must be made within 10 days upon receipt. Returns can only be exchanged for store credit. To arrange a return please contact us the number or email listed below for authorization of return. Please allow 2 weeks for return of replacement order. Custom orders are not returnable.Returns of defective merchandise must be may be made within 10 days upon receipt. Items must be unworn and otherwise in good condition. Defective items will be replaced with identical items only. Please contact us for authorization of return. All freight must be returned prepaid. Please allow 2 weeks for return of replacement order.
repairs
Our jewelry is carefully made with great attention to detail. If for any reason an item breaks due to a manufacturing defect within 60 days of purchase, repairs are made at no cost. All other repairs for damaged or worn pieces are available upon request. Please contact us for estimated repair cost. Please allow 2 weeks for repairs.cancellations
Once an order is completed we are not able to make cancellations. Please contact us if you have any concerns.variation in product
All of our jewelry is carefully handcrafted- due to this process there may be slight variations in size and shape of the pieces.our commitment to your privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.information collected As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information
how information is used We use your information to confirm and complete orders, contact you if we have any questions regarding your order and to send you newsletters and site specials. You can unsubscribe to our newsletter at any time by sending an email to info@aliceroche.com with "unsubscribe" in the subject line.
our commitment to your security We are committed to your security and will never sell, lease or share your information with any others.
contact us alice roche jewelry info@aliceroche.com
415 235 6229
